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TIP SHEET: Six Crisis Communication Tips for Church Leaders

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800.443.9441 | | September 2018 2 Weather and acts of nature, such as extreme heat, snow, lightning, storms, poor air quality, • Draft preliminary messaging for each crisis: Plan to share dates, times, and the name of your church to avoid confusion Always provide a way for the audience to get more information, like a URL or phone hotline • Determine which methods of communication you will use: Church app Phone Text Email Website Update Social Media 4 Determine the tools you'll need to communicate. • Internet, hotspots, or cellular-enabled devices • Laptops, iPads, cell phones, walkie-talkies • Extra batteries and external chargers for laptops and mobile devices • Dongles and cords for connecting devices or charging • Pen and paper • Landline in case of technology issues • Emergency phone numbers and directories • Flashlights in case of power outages • Radio and/or television for news updates 5 Decide where and when you'll communicate. • Communicate a clear and consistent message • Streamline all your information by adding it to a main hub, such as a landing page • Limit messaging on other outlets like social media, and direct audiences to the hub • Plan outreach for urgent and fast-moving crisis situations: Emergency outreach apps for phone, email, and text messages Website updates then 1–2 hours) • • • • • • • • • •

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